Assistance and coordinated response related to older adult financial security and suspected financial exploitation, including prevention services and referral pathways

Lists key help lines like Elder Fraud Hotline and Eldercare Locator;

Supports older adults affected by fraud; provides case management support.

Connection to local programs for food, housing, utilities, health, transportation, counseling, and other basic needs; searchable database by ZIP code.

unbiased LTSS info for all income levels.

Connects to local resources for food, housing, utilities, transportation, caregiver support, and more.

Questions and complaints about Medicaid managed care plans when not resolved through the health plan's complaint process.

Applying for benefits (e.g., Medicaid, SNAP) and receiving application assistance by phone through 2-1-1 Texas.

Medicare beneficiaries who need help with prescription drug plan premiums, deductibles, and copayments.

Medicare beneficiaries, families, and caregivers who need help with suspected Medicare fraud, errors, or abuse.

Expert guidance and resources for caregivers

24/7 crisis support for suicidal thoughts or emotional distress.

Finding mental health and substance use treatment options by location.

24/7 crisis support for Veterans and loved ones.

Home-delivered meals and wellness/safety checks for homebound seniors and eligible adults with disabilities in Collin County.

Home-delivered meals for eligible Dallas County residents who cannot obtain or prepare meals due to illness, advanced age, or disability; includes routine delivery contact and additional resource connection as needed

Find local Meals on Wheels providers.

Low-income households needing immediate utility or energy-bill assistance.

Find shelter, housing, health care, and clothing resources by location.

Reporting complaints about care or treatment by Texas-regulated health care providers or facilities, including abuse, neglect, or exploitation concerns.

Explains the LTC Ombudsman program; advocates for residents' rights in nursing homes/assisted living.

Senior center programming for residents age 60+ (exercise classes, workshops, social activities), with contact information for participation and scheduling.

Senior center programming and activities for older adults, with county contact for senior centers in Odessa/Ector County.

Congregate meals, home-delivered meals, and demand/response transportation for older adults.

Meals on Wheels, congregate meals, and transportation services supporting older adults in Denton County.

Explains NEMT benefit and how states deliver it

Veterans and surviving spouses needing claims, benefits, county service officer connection, or veteran-specific support.

People whose disability affects access to telephone networks and who need specialized telecommunications equipment.

Reporting suspected abuse, neglect, or exploitation involving adults age 65+ or adults with disabilities.

Helps find the correct state Adult Protective Services contact to report abuse/neglect/exploitation.

Survivors of sexual assault or family seeking confidential support and local resources.

Information and assistance for older adults, people with disabilities, and caregivers; navigation of LTSS options; linkage to the appropriate ADRC/AAA partner for the caller's service area.

Find the local Area Agency on Aging (AAA) and other aging services.

Legal advocacy for people with disabilities experiencing discrimination or difficulty obtaining disability-related services and supports.

Free legal advice by phone for Texans age 60+ (estate planning/consumer issues) and for Medicare/Medicaid and long-term care questions (all callers).

Free tax preparation with special focus on adults 50+

Medicare beneficiaries who may need help paying Part A/Part B premiums and other Medicare cost-sharing.

Helps people find government benefits and how to apply.

Understanding Texas crisis-service options and local mental health authority coverage.

Free, confidential crisis support by text.

Emotional support and crisis intervention for older adults; friendly conversation and referrals.

Training and employment assistance for low-income job seekers age 55+; placement in part-time community service positions with skill development.

Home-delivered and congregate meal services for eligible older adults across a multi-county rural Central Texas service area, including Bastrop County.

Locating local Meals on Wheels and congregate meal providers for eligible older adults using a ZIP code search tool.

Connects callers to emergency food providers and food assistance programs.

Finding local organizations for rent, utilities, weatherization, home repair, and accessibility-related housing help.

Renters or homeowners needing counseling for renting, reverse mortgages, credit issues, or disaster-related housing concerns.

Independent, confidential assistance and oversight for concerns involving SSLC residents and services.

Comparing nursing homes, hospitals, hospice providers, doctors, and other Medicare-approved providers.

Meals on Wheels and congregate meals in Comal County; senior center programs supporting healthy aging (fitness, education, and socialization).

Meals on Wheels for eligible adults age 60+ who are homebound; congregate lunch and senior center activities; benefits and resource assistance

Door-to-door public transit for individuals with disabilities who cannot use fixed-route service; relevant for older adults with functional limitations who live in DART service cities.

Find local public transit agencies

Overview of transportation/mobility support and coordination through Easterseals network.

Eligible Texans needing vision screening or financial assistance for medically urgent eye treatment.

Guidance on what to do next, how to avoid scams, and emotional support

Older adults or caregivers experiencing domestic violence, family violence, or unsafe relationship dynamics.

Information and referrals and city-run senior programs for City of Dallas residents age 60+ (education/outreach and resource navigation).

Connection to the Area Agency on Aging serving the specific area for older adult services (e.g., meals, caregiver support, benefits counseling referrals, and community-based supports).

Explains coordinated access points for long-term services/supports (LTSS).

Medicare plan comparison, enrollment guidance, coverage questions

Older homeowners seeking age 65+ property tax exemptions or contact information for county appraisal districts and tax offices.

Screening older adults and people with disabilities for benefits related to food, medicine, housing, utilities, transportation, and other needs.

Older adults, caregivers, and volunteers who need plain-language scam and financial exploitation prevention materials.

Helps caregivers find respite services in their area.

Finding the local mental health authority and crisis line for the caller's county or ZIP code.

Crisis counseling for emotional distress related to disasters or emergencies.

Treatment referral and information for mental health and substance use concerns.

Congregate meals at nutrition centers for adults age 60+ and home-delivered meals for eligible homebound older adults .

Meal delivery for eligible homebound adults and dine-in/congregate meals for older adults; serves Anderson, Cherokee, and Rusk Counties.

Find nearby food banks/pantries/meal programs.

Finding affordable community health centers by city, state, or ZIP code for primary care, dental care, behavioral health, and related services.

Low-income households needing home weatherization support to reduce energy costs.

Loans/grants for very-low-income homeowners; grants for elderly homeowners to remove health/safety hazards.

Resident rights education and advocacy; assistance resolving concerns in nursing facilities and assisted living facilities.

Support, information, local resources, crisis assistance, and emotional support for dementia concerns.

Senior centers, social and recreational activities, health and wellness programming, benefits counseling, and free nutritious meals for Dallas County residents age 60+; transportation is available to program participants

Senior nutrition (congregate and home-delivered meals) and non-emergency medical transportation for older adults in Brazoria County.

Meals and transportation services for older adults in Erath County.

Medicaid beneficiaries who need non-emergency transportation to doctors, hospitals, dentists, pharmacies, or other covered health services.

Helps older adults/people with disabilities identify transportation options and mobility supports.

Texans age 55+ with visual impairment who need independent living support at home and in the community.