Step-Up Connections

Frequently Asked Questions ​​​​

 

​1. What is the Step Up Connections Program?

The Step Up Connections Program connects older adults with volunteers for weekly phone conversations. The goal is to build meaningful social connection and reduce feelings of loneliness through regular, friendly chats.

 

2. What are the calls like?

Calls are relaxed and friendly. You can talk about your day, share stories, discuss hobbies, or anything you enjoy—there’s no set agenda.

 

3. Are the calls therapy or medical care?

No. These calls are not therapy or clinical services. They are purely social conversations focused on connection.

 

4. How often will I receive calls?

You will receive at least one call per week for about 8 weeks, giving you time to build a consistent connection.

 

5. Will I hear from anyone besides the volunteer?

Yes. A coordinator from UTHealth Houston Institute on Aging will check in occasionally to make sure everything is going well and answer any questions.

 

6. How are volunteers matched with participants?

After you sign up, the program team learns about your interests and matches you with a student volunteer who is a good fit.

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